Introduction.
Sync LLC (“Sync,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at syncgr.com, use our client portal, use our social media management tools, or engage any of our technology services.
By accessing our website or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.
Information we collect.
Personal information
We may collect the following when you contact us, create an account, or purchase services:
- Name, email address, phone number, mailing address
- Company name and job title
- Billing and payment information (processed securely via Stripe)
- Communication preferences
Technical information
We automatically collect certain data when you visit our website:
- IP address, browser type and version, operating system
- Pages visited, time spent, referral URLs
- Device identifiers and screen resolution
- Cookies and similar tracking technologies
Client portal data
If you access our client portal, we collect:
- Account credentials and authentication data
- Project files, media uploads, and business assets you submit
- Support requests and correspondence within the portal
How we use your information.
We use the information we collect to:
- Provide, operate, and maintain our services (custom development, AI automation, hosting)
- Process payments and manage subscriptions through Stripe
- Communicate with you about projects, account updates, and support
- Display analytics and performance data in your portal dashboard
- Improve our services and develop new features
- Comply with legal obligations and enforce our terms
- Protect against fraud, abuse, and security threats
- Send marketing communications (only with your explicit consent)
Third-party service providers.
We rely on a small set of trusted vendors to operate the service. Each is bound by a contract that requires them to protect your data:
- Amazon Web Services. Hosting, storage, email delivery, and serverless compute.
- Stripe. Payment processing for subscriptions and invoices.
- OpenAI, Anthropic. Foundation model providers we call to power AI features. We do not contribute your data to shared training.
Data security.
We use industry-standard security measures to protect your information, including encryption in transit and at rest, access controls, and regular audits of our infrastructure. No method of transmission over the internet is 100% secure, however, and we cannot guarantee absolute security.
Your privacy rights.
Depending on your jurisdiction, you may have the right to access, correct, delete, or export your personal data. To exercise these rights, contact us at info@syncgr.com. We respond to verified requests within 30 days.
You may also unsubscribe from marketing communications at any time using the unsubscribe link in our emails.
Data retention.
We retain personal data only as long as necessary to provide our services, comply with our legal obligations, and resolve disputes. When you close an account, we delete or anonymize your data within 90 days, except where we are required to retain it for legal, accounting, or audit purposes.
Children's privacy.
Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you learn that a child has provided us with personal information without parental consent, please contact us and we will delete it.
Changes to this policy.
We may update this Privacy Policy from time to time. The updated version will be indicated by a revised “Effective Date” at the top of this page. Material changes will be communicated through our website or by email.
Contact us.
For questions about this Privacy Policy or our data practices, contact Sync LLC at info@syncgr.com or (616) 648-1677. Mailing address available on request.